Refund policy
Returns & Refunds
We want you to love your Vellora Moda piece. If something isn't right, we're here to help.
Return window You may request a return within 30 days of the delivery date. To be eligible, the item must be unworn, undamaged, and returned in its original packaging.
Non-returnable items For hygiene reasons, pierced earrings cannot be returned or exchanged unless they arrive damaged or defective. This is standard practice for jewelry and is required by health regulations in many countries.
Sale items and gift cards are also final sale.
How to start a return Email us at info@katrellc.com with your order number and a photo of the item. We'll reply within 1–2 business days with return instructions.
Please do not send items back before contacting us — returns sent without prior approval cannot be processed.
Return shipping costs
- If the item is damaged, defective, or we sent the wrong product, we cover return shipping and send a replacement or full refund.
- For all other returns (change of mind, fit, style), the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Refund timing Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take an additional billing cycle to appear on your statement.
Damaged or incorrect items Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos so we can make it right immediately.
Exchanges The fastest way to exchange an item is to return the original (following the steps above) and place a new order for the piece you want.